Cancellation Policy

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This Cancellation Policy sets out how AL Abrish Technologies FZCO, a company registered in Dubai, United Arab Emirates, handles the cancellation of any product or service we provide.

Our services include — but are not limited to — software development, website design, mobile app development, cloud hosting and infrastructure, WhatsApp Business API integration (as an official META partner in 180+ countries), IT consulting, network solutions, disaster recovery, and managed IT services.

We understand that circumstances can change. Whether due to internal business priorities, budget constraints, or strategic decisions, clients may sometimes need to cancel services. This policy ensures cancellations are handled fairly, consistently, and with minimal disruption to both parties.

1. Submitting a Cancellation Request

To request a cancellation, you must:

• Send a written request to alabrish.technologies@gmail.com.

• Include:

  1. Full name and company name (if applicable)

  2. Contact information (email and phone number)

  3. Invoice or order reference number

  4. Exact service or product to be canceled

  5. Detailed reason for cancellation

Important Notes:

• Verbal requests, instant messages, or calls will not be processed without written confirmation via email.

• We respond to all cancellation requests in writing within 2 business days to confirm receipt and explain next steps.

• Cancellation is only considered confirmed once you have received written acknowledgement from AL Abrish Technologies FZCO.

2. Timeframes & Conditions

A. Project-Based Services

(Website Development, App Development, Software Development, Custom Integrations)

• Before Project Kick-Off – Eligible for a full refund minus a 10% administrative fee covering planning, consultations, and resource booking.

• After Work Has Started – Charges will apply for all work completed up to the date of cancellation. This will be calculated based on man-hours, milestone progress, and third-party costs already incurred.

• After Delivery & Approval – Once a deliverable has been completed, delivered, and approved by the client, it cannot be canceled or refunded.

B. Subscription-Based Services

(WhatsApp API, Cloud Hosting, Managed IT Services, SaaS Products)

• Before Renewal – You may cancel at any time before 7 days prior to the renewal date to avoid further charges.

• Mid-Cycle Cancellation – No partial refunds; the service remains active until the end of the billing period.

• Annual Plans – If canceled mid-term, refunds will only be considered if explicitly stated in the signed service agreement.

C. Consulting & Support Services

• Cancellation 48 hours or more before the scheduled appointment – No charges.

• Cancellation within 48 hours – 50% of the service fee will be charged.

• No-show without prior notice – Full service fee will be charged.

3. Non-Cancellable Services

Some services are not eligible for cancellation once initiated, due to immediate allocation of resources or non-refundable third-party costs:

• Domain registrations and renewals

• Purchase of third-party software licenses or APIs

• Paid advertising campaigns that have already been launched

• Projects or designs that have been delivered or approved

• Digital marketing packages that have entered execution stage

• Services clearly labeled as “non-cancellable” at the time of purchase

4. Consequences of Cancellation

When a cancellation is approved:

• All active work will be stopped immediately.

• Access to systems, hosting, source code, staging environments, or other assets managed by AL Abrish Technologies FZCO will be revoked.

• Any outstanding invoices for completed work or committed resources will become payable immediately.

• Intellectual property rights for unfinished or unpaid work will remain with AL Abrish Technologies FZCO until all payments are settled.

5. Special Rules for WhatsApp API Subscription Cancellations

As this service is directly connected to META’s infrastructure:

• Cancellation must be requested at least 7 days before the start of the next billing cycle.

• No refunds are issued for unused days once a cycle begins.

• The WhatsApp Business API number will remain active until the billing period ends, unless early termination is requested.

• If your account is terminated due to violation of META/WhatsApp Business policies, no refund will be issued.

6. Dispute Resolution for Cancellations

If you disagree with our decision regarding a cancellation or related fees:

1. Email alabrish.technologies@gmail.com with your full case details and supporting evidence.

2. A senior manager will review your dispute within 5 business days.

3. If no agreement is reached, the case may proceed to mediation under UAE law.

4. The courts of Dubai, United Arab Emirates, will have final and exclusive jurisdiction.

7. Tips to Avoid Last-Minute Cancellations

We recommend clients:

• Review project scope, requirements, and timelines thoroughly before confirming.

• Obtain internal approvals before signing agreements.

• Communicate any changes in business priorities as early as possible.

• Use our pre-project consultation to ensure all expectations are aligned.

8. Policy Updates

AL Abrish Technologies FZCO reserves the right to amend this Cancellation Policy without prior notice. Updates will be published on our official website with the “Last Updated” date clearly stated.

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